Public Sector Digital Services
Services residents can complete on a phone, first time
Councils and public bodies are held to accessibility regulations, data protection duties and public scrutiny. We build to those constraints rather than retrofitting them.
- Accessible public-facing sites
- Built and tested to WCAG 2.2 AA, with an accessibility statement that says what is not yet fixed and when it will be.
- Forms and self-service
- Move applications, reports and payments online so staff stop re-typing paper into systems.
- Casework support with AI
- Triage and drafting, with an officer approving anything that reaches a resident or commits spend.
- Legacy replacement
- Retire spreadsheets and ageing systems in stages, without a single high-risk switchover.
- Security and data protection
- Controls proportionate to your obligations under UK GDPR and Cyber Essentials.
- Support within budget
- Fixed, predictable support arrangements sized for public budget cycles.
Ways to start
Small, provable engagements
Accessibility and content audit
A review of your public-facing site against WCAG 2.2 AA, with a prioritised fix list.
Self-service pilot
One high-volume service moved online end to end, from form to back-office handover.
Ongoing partnership
Design, build, security and support under one agreement with a named team.
Related
Health and care technology assurance
Applications intended for NHS or care settings face additional assurance requirements.
See NHS application security and assurance for DTAC readiness, DCB0129 clinical risk support, DSPT evidence and security testing.