Website Support & Maintenance
Website support and continuous improvement
A fixed monthly arrangement that keeps your website updated, monitored, backed up and accessible, with an agreed allowance of time each month for improvements rather than only fixes.
The problem
What this work is usually brought in to solve
- Updates are skipped until something breaks or a vulnerability is reported.
- Nobody notices the site is down until a customer or resident says so.
- Content goes stale because editing feels risky.
- Accessibility slips after launch as new pages are added by different people.
- There is no backup anyone has actually tested restoring.
- Page speed degrades quietly as images and scripts accumulate.
Outcomes
What changes for your organisation
- Fewer surprises
- Patching, monitoring and backups happen on a schedule rather than after an incident.
- A site that keeps improving
- Monthly time set aside for changes that make the site work harder.
- Accountability
- A named team, an agreed response approach and a written record of what was done.
- Predictable cost
- A fixed monthly fee instead of unplanned emergency work.
Deliverables
What you receive
- Updates and patching
- Platform, framework and dependency updates applied and verified.
- Uptime and error monitoring
- Alerts when the site is unavailable or throwing errors.
- Backups
- Regular backups with a documented restore process.
- Accessibility checks
- Periodic keyboard, contrast and screen-reader spot checks on new and changed pages.
- Performance checks
- Core Web Vitals reviewed and regressions addressed.
- Content and improvement time
- An agreed monthly allowance for edits, new pages and small enhancements.
Our approach
How we deliver it
01Take stock
We review the current site, hosting, backups and access before taking anything on.
02Agree the scope
What is covered, what counts as improvement time and how you raise requests.
03Stabilise
Clear the immediate risks: outdated dependencies, missing backups, broken links.
04Run the cycle
Scheduled updates and checks, with alerts handled as they arise.
05Review
A regular written summary of what changed and what we recommend next.
06Improve
Use the monthly allowance on the changes with the clearest benefit.
Where it applies
Sector and use-case examples
- Councils and public bodies
- Keeping accessibility statements, forms and service pages current and compliant.
- Clinics and practices
- Keeping fees, availability and practitioner information accurate.
- Growing businesses
- Adding pages and campaigns without letting the core site decay.
- Sites we did not build
- We can take on an existing site after a review of how it is put together.
Standards
Standards and considerations we work to
- WCAG 2.2 AA maintained as pages change, not only at launch.
- Dependency and platform updates applied on a defined schedule.
- Backups taken regularly with a documented and tested restore.
- Changes recorded so any edit can be explained and reversed.
- Core Web Vitals monitored: LCP under 2.5 seconds, INP under 200 milliseconds, CLS under 0.1.
Suitability
Who this is for
- Organisations with no in-house developer responsible for the website.
- Teams that need evidence their site is maintained and accessible.
- Anyone who wants steady improvement rather than a redesign every few years.
Questions
Frequently asked questions
Do you support sites you did not build?
Usually yes, after a short review of the current build. If it is not safe to maintain, we will say so and set out the options.
What is the response approach?
Response commitments are agreed in writing when the arrangement starts, based on how critical the site is to your operation.
Is hosting included?
Hosting is arranged in your name so you keep control. We manage it on your behalf where you want us to.
What counts as improvement time?
Content edits, new pages, form changes, accessibility fixes and small features. Larger projects are quoted separately.
Can we cancel?
Yes. Notice periods are set out in the written agreement, and you keep your code, content and hosting.
What does it cost?
Support is quoted against the size of the site and the cover you need. Website build packages are on our pricing page.
Related
Related services and insights
Website Design & Development
The design and build service most support arrangements follow.
Website Redesign
When maintenance is no longer enough to fix the underlying structure.
SEO & AI Search Optimisation
Keeping the site findable in search engines and AI assistants.
Website Review
Start with an assessment of what the current site needs.
Next step
Request a website review
A written assessment of your current site covering proposition clarity, usability, accessibility, search visibility and conversion, reviewed by a person rather than generated automatically.
Contact
Or send us a short note
Tell us what you are trying to achieve and we will reply with next steps.