Website support and maintenance
Website support that keeps your digital presence useful
Astaria provides ongoing monitoring, content support, search checks and continuous improvement after launch.
Definition
What website maintenance includes
Maintenance is often quoted as a single item when it is really six separate things. Being clear about which layer a cost belongs to avoids paying twice and avoids assuming someone else is watching.
- Hosting
- Where the website runs. Usually billed by the hosting or platform provider, in the organisation's own account.
- Platform subscription
- The Lovable plan or equivalent product subscription that keeps the build editable and deployable.
- Technical maintenance
- Monitoring, integration checks, broken-link checks, fixing defects and keeping the build healthy.
- Content support
- Keeping information accurate: text changes, new pages, updated staff, services and documents.
- Search work
- Search Console monitoring, technical checks, metadata and content improvement over time.
- Development
- New functionality, new templates and new integrations, quoted separately from a care plan.
Risk
Why websites deteriorate
- Outdated information
- Broken links
- Failed forms
- Unmonitored integrations
- Search errors
- Accessibility regressions
- Increasing page weight
- Unclear ownership
- New services added without proper structure
Care plans
Three levels of ongoing care
Essential Care
£125 + VAT per month
- Availability and form monitoring
- Monthly integration check
- Up to 30 minutes of minor content changes
- Broken-link monitoring
- Email support
- Quarterly website health summary
Growth Care
£295 + VAT per month
- Everything in Essential Care
- Up to two hours of content and design changes per month
- Search Console monitoring
- Monthly analytics review
- Technical SEO checks
- Conversion-event monitoring
- Priority support
Search Growth Partner
From £750 + VAT per month
- Everything in Growth Care
- Search and competitor monitoring
- Content planning
- One substantive article or service-page improvement monthly
- Internal-link optimisation
- Conversion improvement
- Monthly performance call
All prices exclude VAT. The same plans appear on the website pricing page.
Exclusions
What is not included
- Platform subscriptions
- Domain charges
- Major redesigns
- New applications
- Extensive copywriting
- Paid media
- Formal security testing
- Formal accessibility auditing
These are excluded unless they are expressly included in a proposal.
Service levels
How support requests are handled
Support requests are made by email and are logged, triaged and confirmed back to you. Work that falls inside your included monthly time is scheduled directly, and anything beyond it is quoted before it starts.
Supported hours and target response times are agreed in writing in your care-plan agreement so that expectations are specific to your plan rather than a generic promise.
Questions
Website support questions
Does Astaria support websites it did not build?
Yes, subject to a short technical review. Astaria needs appropriate access and a clear picture of the platform, integrations and any outstanding issues before a plan starts.
Is the Lovable subscription included?
No. The Lovable plan, domain and other third-party tools are paid by the customer directly unless a proposal expressly includes them. Astaria recommends that the organisation owns those accounts.
What counts as a minor change?
Text edits, swapping an image, updating contact details, adding a team member or publishing a supplied article. New templates, new functionality and new integrations are quoted separately.
Can unused monthly hours roll over?
No. Included time is allocated to the month so that capacity can be reserved. Larger pieces of work are planned and quoted in advance.
Can we cancel a care plan?
Yes. Cancellation terms are set out in the care-plan agreement before the plan starts, and your website, content and accounts remain yours.
Does maintenance include SEO?
Essential Care covers health monitoring rather than search work. Growth Care adds Search Console monitoring and technical checks, and the Search Growth Partner plan includes ongoing content and search improvement.
What happens if the website stops working?
Report it by email and Astaria investigates, identifies whether the cause is the build, the platform or a third-party service, and works with the relevant provider until it is resolved. Support hours and response targets are confirmed in your plan agreement.